SERVPRO of Costa Mesa Employee of the Month
8/15/2016 (Permalink)
Mr. Ramon is always on time, helpful to staff and customers and arrives with a can-do attitude each day.
It doesn’t go without saying that all of our employees are hardworking individuals who strive daily to bring forth the best customer service in water/fire restoration and mold remediation. In the month of July 2016 we asked our Crew Chiefs and Project Managers to put forth the name of one of our technicians who was going above and beyond the call of SERVPRO Ready. With unanimous vote and second thought, there was a clear winner that our July Employee of the Month would be Mr. Ramon. Among the crew members the stories shared of just how far he goes to care for customers belongings and how quickly and effectively he is able to perform his work duties on the daily really made it clear that Mr. Ramon was an employee we are lucky to have. Thanks Mr. Ramon for being the hard worker you are and we hope you enjoy the special SERVPRO goodies.
Restoration Red Flags for Your Costa Mesa Home
8/9/2016 (Permalink)
Give SERVPRO of Costa Mesa a chance to help make it "Like it never even happened".
SERVPRO of Costa Mesa recently had the opportunity to go out to a job site in Newport Beach as a consultant for an insurance company. We arrived at the customer’s home to inspect the work of another restoration company that on been on site for several hours. The customer had a supply line to the toilet in the upstairs bathroom burst earlier that day. The water flooded the bathroom and a family room below. The carpet on both levels was soaking wet. The furniture was sitting on the soaking wet carpet.
The restoration company (Service First Restoration) had not even bothered to extract the water from the carpet or move the furniture from the carpet itself. When I asked them why, the technician in charge on site stated that the extractor was too heavy for him to lift by himself. They had sent over only one technician to the job site. I recommended to the customer to get extraction immediately. Then the story changed. The technician said he didn’t even have an extractor on his truck. He said he would use a “shop vac” to extract the water from the carpet. These "shop vacs" are cheap and inexpensive and never get the job done properly, especially for the large loss this customer was going through at this time. That should have been the first red flag for the insured. The “restoration company” didn’t even have the correct tools to correctly remove the water.
The customer also had an extensive collection of displayed fine China and figurines worth thousands of dollars each. This is where the second red flag was waved. The restoration company didn’t do contents handling. They were going to call another company to handle it for them instead of having their own employees be trained and handle it right away.
Red Flag number three came as an extension to red flag #2; the “contents company” (Alpha) that was being brought on started talking about taking all the contents off site and wanted to bill thousands of dollars to store goods that the homeowner could have stored right on site.
After all of these red flags the customer decided she had enough and asked the other restoration company to leave. SERVPRO of Costa Mesa took over the project, started extraction of the moisture from the carpet straight away with the correct equipment. Expertly packing the fine China and figurines and leaving them on site in the customer’s care and to the customer’s liking. We minimized the amount of damage and cost involved. Then we set up containment for drying and dust control and properly dried out the structure. Once this was complete, the restoration and repairs estimate was prepared and executed on time and on budget so as to benefit the customer entirely.
Give SERVPRO of Costa Mesa a call at (949)-566-8887 or contact us online here. SERVPRO of Laguna Beach/Dana Point will make it Like it never even happened.
For Immediate Service in Costa Mesa, Call SERVPRO
7/26/2016 (Permalink)
Fast to any size disaster, SERVPRO of Costa Mesa has your back. Call today, or any time, 949-566-8887
SERVPRO of Costa Mesa provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Costa Mesa. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.
- 24-Hour Emergency Service
- Faster to Any-Sized Disaster
- Highly Trained Restoration Technicians
- A Trusted Leader in the Restoration Industry
- Locally Owned and Operated
- Advanced Restoration and Cleaning Equipment
Have Questions? Call Us 24/7 – (949)-566-8887
Residential Services
Whether your Costa Mesa home needs emergency flood damage or your upholstery cleaned, you can depend on us. Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:
Commercial Services
There's never a convenient time for fire or Water damage to strike your Costa Mesa commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services:
- Commercial Water Damage Restoration
- Commercial Fire Damage Restoration
Let SERVPRO of Costa Mesa be your first call after disaster strikes.
24/7 Emergency Service