CIC and ReportER: How SERVPRO Is Helping the Insurance Industry

2/2/2022 (Permalink)

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How SERVPRO Is Assisting the Insurance Industry with CIC and ReportER

Researching an insurance claim is a large part of an insurance adjuster’s job, and that process can be slowed down by unreliable sources or other time-consuming issues. While there are many ways for an agent in the Costa Mesa, CA, area to verify and estimate payout, using the CIC system through SERVPRO is likely the quickest and most reliable way to go.

1. Claims Storage and Organization

For an insurance agent, it is about receiving reliable information and being able to get that information in a quick and organized way. The CIC, or Claims Information Center, gives agents the ability to search for claims by type and location within one platform, meaning that they can perform tasks quicker and more efficiently.

2. Database and Structure

The database is called ReportER and is accessed through the Managed Dashboard, allowing agents to use the CIC. These tools provide the necessary structure for the CIC to be not only useful but effective. Insurers are able to upload an insurance claim and check the progress throughout the life of the restoration.

3. Accessibility and Ease of Use

The entire system that SERVPRO has developed is designed to simplify the claims process for agents and making it approachable through the Managed Dashboard. It is here that insurers can review claims and other working projects, allowing them to compile all significant information in one place.

The research involved in the insurance claim process can be incredibly time-consuming, but when an agent is inundated with unreliable sources, the process becomes unproductive. To ensure that an agent is equipped with the right data sets, it is important for them to start with the right tools, but more importantly, it is necessary to be able to track their progress. The Claims Information Center allows for all this and more. With the incorporated Managed Dashboard and the ReportER database, an agent has everything they’ll ever need.